Retention
Retention is set by your company, by policy. While the account is active, data is encrypted at rest with AES-256 and isolated per company, with an audit trail for every access.
Cancelling
- 1In the dashboard, open Account and then Subscription.
- 2Choose Cancel subscription and confirm.
- 3Collection continues until the end of the paid cycle.
- 4Once the cycle ends, devices stop reporting and the dashboard goes read-only.
There is no penalty and no lock-in. Reactivating within the retention period brings the operation back where it left off.
Deletion on request
At any point the company can request permanent deletion of the records — an obligation under LGPD and GDPR, and one written into the processing agreement. Deletion is irreversible and covers the whole history, screen captures included.
Before requesting deletion, export whatever your legal team needs to preserve: once it is done, there is no recovery.
Frequently asked questions
- Who is the data controller?
- Your company is the controller; Vigilioo acts as processor, under the terms of the processing agreement.
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What Vigilioo is
The platform that brings monitoring, management and security of every company device into a single dashboard.
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